September 11, 2014 at 7:39 am I have made use of many cable companies over the past 20+ several years, And that i really need to say, Charter is definitely the worst. I routinely reduce World wide web or cable service. Customer service is often alright, but There have been over and over if the reps discuss so excessively quick they cannot be recognized. They turn into irritated when requested to talk much more gradually, and last evening was specially disturbing. I needed to regularly asked “Aquarius†to decelerate to ensure he would end slurring his words And that i could quit inquiring, “What?†It happened so frequently I grew to become indignant and yelled at him. 5 minutes immediately after my cable was Functioning yet again, it stopped Operating. My first assumed is – sabotage, and I truly feel that’s just what exactly occurred. Aquarius had use of my “lines,†and I’m fairly absolutely sure he went again and screwed with it so I would have to go through the aggravation again of shed service.
I have my very own recording machines a VCR – DVD mix. With Time Warner it labored correctly – on all channels I subscribe to and get.
On the other hand, by far the most egregious challenge of late came once we described that a truck had knocked out an overhead cable operate that killed our World-wide-web service quickly. Irrespective of currently being explained to on 3 individual times that techs had been remaining dispatched to address and repair the outage, practically nothing was fixed. This morning, two techs At last showed up. We watched because they worked inside a box atop the pole. Then, the “direct†tech waltzed into our kitchen area, in the Office environment, checked out the modem and exclaimed, “Your lights are blinking so nothing is Mistaken with the service. Just what did you'd like me to check out?†Since it seems, we all of a sudden had Online service again Regardless of the tech telling us that there never had been an issue and which they had made no repairs or changes. Head you, we really WITNESSED them Functioning while in the cable box atop the pole … our internet service, which had been out for four days prior was quickly and magically alive.
Leslie: The earliest appointment I can provide you with is for Thursday. That about despatched me right into a whole on fit. You fellas make the mistake and I really have to wait around two or three additional times.
In truth, it is out there on all landlines over the nation in spite of company. In my see, this kind of assertion lowers Charter’s trustworthiness by coming across as becoming lower than flawlessly genuine. Organization integrity in your market must be increased, as opposed to constantly endeavoring to locate new solutions to trick prospects into obtaining your merchandise.
November seventeen, 2013 at 10:fifty nine am I have had an incredibly lousy encounter with Constitution as we’ll. As I sit listed here waiting around about the 8th appointment I've had for a set up inside the element four weeks and yet again the tick did not display up in any way. If the ticks did demonstrate they may not do a install as a result of a nasty Faucet that for a few unidentified cause Constitution will not likely repair or switch to keep our organization soon after staying a faithful buyer because 1994! So I have called for the last time to get this make a difference resolved before going to the greater enterprise Beureu about the quality of service I have already been presented and to talk to my attorney in regards to the dollars it's costed me to overlook a lot of times of labor and but however no service.
On Wed., May 28th, the VIP ticket had not been responded to so right after disconnecting the box and connecting directly to the cable line, I known as the one-800 selection yet again . The operator explained my spouse’s cellphone were contacted to the 25th, which had not transpired because we double-checked the cellular phone.
During install we were down for quite a few hrs in lieu of the 5 to quarter-hour we were being advised to count on. We later on discovered that this was due to the fact you and your business failed to let's know that we would have to have the business that set up our cell phone process occur out and swap our interior lines above towards your gear. This was not a absolutely free service, by the way, so many thanks for that extra cost.
September 23, 2014 at 10:twenty am Properly it look like I am not the one one particular who's got bad service. It’s out approximately it is actually on. I've had 4 tech arrive at my residence and notify me it’s line trouble. Line crew arrived out three times and explained they may not great any problems, Then about the fourth time I was told that there a line that has 7 patches on it, but It might be to high-priced to repair the line and I would need to Live with it.
June two, 2015 at 12:41 pm I are unable to believe the nightmare that I skilled with Charter!!!!! I only wished to bundle my services with Charter and I assumed Constitution was a superb upstanding and trusted business, but was I actually fooled!!! The Tech arrived out to put in the cable line And that i questioned him to run the cable line under the lower Portion of the siding which can be accomplished and was Formerly finished right before . An additional Tech was there with him which l discussed to him . Properly the Tech still left the other human being there to carry out work. This human being ran the cable line about 5 toes off the bottom throughout the see our site here Heart of my siding, could you consider, black cable line 5 toes up on white siding likely all of the way throughout the household?
Might three, 2015 at 4:27 pm my Mate went in to pay for his Invoice. he has become a constitution customer for more than 3 yrs. he ordinarily pays at the community Workplace. a number of months ago he went in along with his debit card to pay and the usual women we not there to accept his payment rather it had been two persons he didnt figure out. he gave them his debit card to pay for the bill, his debit card has exactly the same name on it since the bill. the worker there then planned to see his drivers license. he flipped his wallet open up , then the employee wished him to remove it in the crystal clear plastic holder inside the wallet. he refuse and requested for the employees name and personnel amount.
CONSTANT phones/World wide web/cable outages or tiling (minor electronic squares throughout screen for hours on stop)
I present that you experienced a tech rate of $forty five.00 but I see you would not have your own personal router you have got ours. So I am going to refund that for you personally.
In the event the installer finished with set up; I inquire what was that wire about the back of my t.v. for…He told me it was to generate my touch screen t.v. do the job and I don't have any Net in the house for my laptop or my grands tablets..